We chose Platform One due to the ease of doing business, matched with a professionalism not seen enough these days. They are always ready to assist & improve, using initiative to pre-empt improvements or highlight areas of concern. Nothing is ever an issue; being multi-branded we have many different requirements and Brand-specific needs, however this has never been a problem. And the efficiency of completing tasks is exceptional.

Ben Neal

GM, Aftersales - Australia & NZ

Our collaboration with Platform One was established several years ago, and we are very satisfied with this partnership. We would like to highlight the commitment and high level of expertise of our account managers, whose availability and kindness are a major asset in supporting us with the delivery of our projects. Platform One is an essential tool that enables us to conduct highly diverse customer studies (both quantitative and qualitative) with great speed and responsiveness. It is crucial for capturing insights from our clients, which helps us anticipate their needs and refine the launch of our future products and services.

Estelle Lelong

Head of Customer Community

Three years ago, we created our consumer community. Today, it’s a real success: the community has grown, and we’re gaining more insights than ever before. This approach allows us to quickly survey our target audience, increase our efficiency, and develop our expertise. We also owe this success to the invaluable daily support of the Platform One team. Their availability, responsiveness, and expertise have been essential in moving the project forward. We extend our deepest gratitude to them. Today, HomeLab is much more than a research tool: it’s a true strategic lever for Schmidt Groupe.

Cassandre Barthelemy

Research Executive

Platform One has been our Voice of Customer partner for nearly a decade, and their impact has been invaluable. They’ve helped us build and embed a program that delivers real-time insights, drives action, and continually improves our customer metrics. It’s not only strengthened customer loyalty and informed better decisions - it’s also supported our brand reputation and helped shape key business initiatives. Platform One is more than a provider - they’re a true partner, evolving with us and adding value every step of the way.

Lee Chadwick

Chief Executive Officer

Platform One has been helping us run our online community for 10 years. The team provides excellent advice and support in the management of our community as well as other ad hoc projects. Our customer panel is an extremely valuable source of insight for us and we believe the quality of the insights gained are far more considered than panel participants because they have ‘skin in the game’ and because membership is by invitation only there is a greatly reduced risk of bots and ‘professional respondents’ whose main motivation is to sign up for the rewards rather than contributing to valuable insights which help inform business decisions.

Sarah Dixey

Principal, Customer Research & Insights

We have worked with Platform One since 2018. In that time, our research community has grown in size, engagement with our community members has increased, as well as the volume of projects and stakeholders we are able to support across Scentre Group. Customer feedback from our research community has underpinned our planning process, ensuring we deliver activities and experiences that customers really want. It also allows us to test and measure our communications and initiatives, developing a deep understanding of what resonates with our customers. In turn, this encourages them to visit our Westfield destinations more often and for longer.

Emma Gillingham

Group Manager Research

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The integration of the new survey system with Platform One as our customer experience provider has been outstanding. The transition was seamless, and the platform's intuitive design has significantly improved our ability to gather and analyse customer feedback. Platform One's tools, especially the enhanced reporting features, have provided us with deeper insights and richer verbatim responses, allowing us to better understand and address our customers' needs. The collaboration has truly elevated our CX strategy, and we’re already seeing positive results in both engagement and satisfaction metrics. It’s been a game-changer for our team. The Platform One team was exceptional throughout the entire setup process. They provided clear guidance, were highly responsive to our needs, and ensured a smooth and efficient implementation. Transitioning from a provider with whom we had partnered for over 10 years was seamless and stress-free, both for our automotive business and our Dealer Network. The change has been warmly embraced by our Dealer Network, reflecting the success of the transition.

Kristina Dujo

Franchise Experience Manager