CX + Operational Data - a Winning Combination

Customer experiences don’t occur in isolation, so why should your data? By connecting and visualizing CX data alongside other relevant operational data, you gain a more comprehensive understanding of …

In the medium to longer term, the implications of Generative AI for CX are massive and transformational. But, what about the short-term impacts of ChatGPT, the first Generative AI system to break thro…